Deliveries Returned to Us

Occasionally a parcel will be returned to us because:

• A card was left but there was no response from the recipient to arrange re-delivery.
• A card was left but the recipient did not pick up the package from the post office or newsagent.
• The recipient is not known at that address or has moved.
• The address details are incorrect or insufficient. If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead, the parcel will be returned to us.
• The delivery was refused.
• There was no access to a secure building or complex to deliver or leave a card.
• The courier could not contact the recipient and there was nowhere safe to leave the parcel
• Parcels cannot be redirected while in transit and will need to be returned to us before being sent to the new/correct address.
• We will contact you via email within three business days of the parcel being returned to us.
• An applicable redelivery fee will apply, to facilitate the delivery of the parcel to the same or an alternative address.
• Orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded.

If you change your mind 30 Day Returns

• Our 30 Day Returns ensure peace of mind knowing that there are options available to you in case you change your mind or if your recipient would prefer a different gift* To take advantage of our 30 Day Returns, follow these steps:

1. Ensure the gift is unused and in the original packaging as it needs to be in saleable condition for the return to be accepted
2. Send the item to Returns, 599 Bourke Street, Surry Hills NSW 2010 – please include your original order number details in the parcel
3. Contact our Customer Service Team on 0402457197 or info@twostreetsover.com.au to let us know the gift is being returned and your preference:
   • Exchange for another item**
   • Store credit^
   • Refund to the original payment method used
4. We will email you once the item has arrived back with us and the return has been processed
5. We kindly ask that you cover the return shipping expenses when sending items back to us.

• If the gift has left our warehouse but has not yet been delivered, it will first need to be delivered to the recipient and then returned to us as we are unable to redirect an order once it is already on the road.
• The return must be received within 30 days of the original date of dispatch, except for hampers which must be received within 30 days of dispatch.

*30 Day Returns does not apply to hampers which include perishable goods

**Shipping charges will apply to send the replacement item

The cost of shipping of the original item will not be credited/refunded, including orders for which shipping was free ($15 will be deducted)

If the gift arrives damaged or is faulty

• We do everything we can to make sure your gift arrives in perfect condition, however, occasionally deliveries do sustain damage in transit or a product may be faulty.
• If you receive a gift that is not in perfect condition, please follow the following steps:

1. Take photos of the damage (if visible) and send them to info@twostreetsover.com.au that we may assess the damage*
2. If no damage is visible or if the item is faulty or not as described on our website, contact us on 0402457197 or info@twostreetsover.com.au
3. Let us know how you would like the return to be processed:
   • Exchange for another item
   • Store credit
   • Refund to the original card or PayPal account used
4. We will email you a paid return shipping label for you to print, attach to the parcel and take to the nearest post office
5. We will email you once the item has arrived back with us and the return has been processed

• The return must be received within 30 days of the original date of dispatch, except for hampers which must be received within 30 days of dispatch.

*Damaged or faulty items are assessed on a case-by-case basis, hence the reason for sending photos. Depending on the extent of the damage, we may opt to replace only part of the gift – for example, if an item within a hamper has damaged packaging, we may deem it necessary to replace only that item.